Types, categories and periodicity

Skills Workflow sends out two different types of notifications:

• E-mail notifications
• In-system notifications

Depending on their categories, notifications can have different periodicities:

• Immediate (every 5 minutes)
• Daily (once a day)
• Weekly (once a week)

Regardless of being immediate, daily or weekly notifications, all notifications are received in the system and can be sent via e-mail if the "Receive E-mail Notifications" flag is enabled on the user form.

Immediate Notifications​

The immediate notifications are received in the system over a span of time of up to 5 minutes. These are mostly about posts generated on a specific document and are of the following categories:

• Changes to workflow stages;
• Changes to document teams;
• Changes to document dates;
• Comments added to document feed;
• Tagging notifications on the document feed;
• Leave approvals/disapprovals;
• Timesheet disapprovals;
• Password resetting;

Daily Notifications​

The daily notifications are seen as a daily reminder to users. These are sent every day, at a specific time, according to what is set on the "Assistant Alert Time" field and calculated based on the "Default Time Zone" field in the back-office maintenance section.

These notifications are of the following categories:

1. Pending timesheet hours and tolerance days left;
2. Pending timesheet approvals;
3. Pending leave approvals;
4. Delinquency and blocking alert due to missing timesheet hours:
5. To the responsible regarding the resources they are responsible for;
6. To the resources themselves;
7. Blocking confirmation due to missing timesheet hours:
8. To the responsible regarding the resources they are responsible for;
9. To the resources themselves;

Weekly Notifications​

Leaves scheduled for the week after the current one: According to the "Leaves Notification Week Day" configuration in the maintenance module of the back-office, the responsibles will receive one single notification on a specific day of the week informing which resources they are responsible for will be on leave on the following week;

My Notifications​

In Skills Workflow it is now possible to select which notifications a user wants to receive based on the role they play. This means that a user can opt to receive notifications as a user perspective or as a responsible.

My Notifications:

• Push
• Email
• Timesheets
• Leaves
• Documents
• Digest Email

Responsible Notifications:

• Expiring Timesheets
• Expired Timesheets
• Timesheets to Approve
• Leaves to Approve